Antonia
9/10
United Kingdom 🇬🇧
Lovely honeymoon trip
Pros: The staff were super accommodating with great recommendations and the shuttle to Aix was so handy!! We were upgraded to a suite for our honeymoon which was such a treat, breakfast was great and such a beautiful location.
Cons: The only issue we had was that the daytime menu was not very child friendly (we had to bring our baby last minute as she was unwell) but they did their best to accommodate us.
Katy
8/10
Switzerland 🇨🇭
Pros: Beautiful space - and lovely and friendly staff - the garden was also serene.
Cons: Nosey construction 2 days we were there. No bathtub and the indoor pool was not warm. Expected more for how much we spent.
Lisa
10/10
Ireland 🇮🇪
Elegant, comfortable, lovely staff and incredibly relaxing!
Pros: Gorgeous and generous sized room, elegant with both double shower, twin sinks and bathtub. Bed very comfortable and overlooking the beautiful terraced courtyard with views of Mont St. Victoire. Delicous breakfast and extremely helpful and nice staff.
Ruth
10/10
Australia 🇦🇺
Pros: The staff, the room, the grounds, the view ... I can't pick a favourite. Special shout out to the lovely, Benjamin who made our stay extra special with his warmth and hospitality.
Jmvinagre
9/10
Portugal 🇵🇹
Tranquility bliss in a mountainous setting
Pros: The hotel is located in a beautiful location where tranquility reigns supreme. The grounds and the views are just stunning. There are 2 outdoor pools, one exclusively for adults. There's full access to the sauna, steam bath and fitness centre. The room (deluxe double), albeit a bit bland in design, is extremely comfortable and spacious, with a balcony. The toilet is separate from the bathroom, which we enjoyed. There is a coffee machine with complimentary coffee pods and complimentary sparkling and still water bottles. The TV allows casting from portable devices. On arrival, there was a valet service in place and our luggage was taken to our room. There are 2 restaurants on site, we did not try the more upscale one, but the food served at the other was tasty and well portioned, albeit a bit pricey. Guests were very well mannered, no parading influencers or loud talkers. When we left, we really felt as if we managed to unplug and relax.
Cons: I believe the staff felt quite short of the expected for a 5* hotel like this one. Some, not all, were not particularly pleasant to interact with. Their level of english, understanding and spoken, was not up to the standard. The service at the restaurant was extremely slow. We noticed a lot of staff running back and forth but not interacting with the guests. More than one guest had to get up to get a menu or give in their order. One member of staff asked me to point out in the menu what I wanted because he/she couldn't understand me. Throughout the day not one single member of staff approached the guests in the pool area. I had to open my own sun umbrella everyday. And that's what I can remember, there were more issues. I think you can do a lot better. Only reason you're not a 10!
Karolyn
9/10
United Kingdom 🇬🇧
Pros: A beautiful location with very friendly and helpful staff.
Cons: The dinner was very good but not quite as good as previously.